Thunder Racing botched an order - F-Body Road Racing and Autocross Forums

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Pony Exp.305 View Member Profile	Oct 18 2007, 11:20 PM Post #2
Advanced Member Group: Advanced Members Posts: 349 Joined: 2-December 05 From: Lake CityTN Member No.: 998	QUOTE (axoid @ Oct 18 2007, 03:23 PM) It's not the first time that I've ordered something from Thunder Racing, but I is the first time that they have messed up. I ordered a Canton oil pan for the one piece main seal engine that I'm building. What I got was a pan for a pre 1980 SBC that doesn't come close to fitting. It also seems like everyone is on vacation. I called and left two messages for customer service and I haven't received a call back. They've been good in the past. I don't know if there service is slipping or I'm just being unlucky. Probably they gone to LSx Shootout (IMG:http://www.frrax.com/rrforum/style_emoticons/default/drink.gif) last weekend..who knows...I had ordered them many times. They are great serivce and parts...Puzzling me...

cccbock View Member Profile	Oct 19 2007, 06:52 PM Post #3
Advanced Member Group: Advanced Members Posts: 934 Joined: 7-March 06 Member No.: 1,113	QUOTE (27Cam02 @ Oct 18 2007, 06:20 PM) QUOTE (axoid @ Oct 18 2007, 03:23 PM) It's not the first time that I've ordered something from Thunder Racing, but I is the first time that they have messed up. I ordered a Canton oil pan for the one piece main seal engine that I'm building. What I got was a pan for a pre 1980 SBC that doesn't come close to fitting. It also seems like everyone is on vacation. I called and left two messages for customer service and I haven't received a call back. They've been good in the past. I don't know if there service is slipping or I'm just being unlucky. Probably they gone to LSx Shootout (IMG:http://www.frrax.com/rrforum/style_emoticons/default/drink.gif) last weekend..who knows...I had ordered them many times. They are great serivce and parts...Puzzling me... Im sort of with the rest, only good experiences with Thunder... hopefully your experience is an unusual one. I have been to Thunder Racing and spent a couple days there in person and it is a fairly efficient operation. I think they may have had a little sales rep turnover like most places do. See if you can get a hold of Angie and explain your problem...she will make sure it gets fixed. Another tip, ask them to page whoever you want to talk to (instead of leaving voice mail). Bock

Posts in this topic

axoid Thunder Racing botched an order Oct 18 2007, 07:23 PM

CMC #37 I've had good luck with them - hopefully an of... Oct 18 2007, 07:53 PM

DRD T-bone QUOTE (CMC #37 @ Oct 18 2007, 12:53 PM) H... Oct 23 2007, 02:50 PM

mitchntx The Canton stuff I ordered from Argent arrived tod... Oct 18 2007, 08:10 PM

Mojave I placed an order with them, and one of the items ... Oct 18 2007, 08:19 PM

27Cam02 QUOTE (axoid @ Oct 18 2007, 03:23 PM) It... Oct 18 2007, 11:20 PM

cccbock QUOTE (27Cam02 @ Oct 18 2007, 06:20 PM) Q... Oct 19 2007, 06:52 PM

NataSS Inc QUOTE (27Cam02 @ Oct 18 2007, 04:20 PM) P... Oct 29 2007, 08:31 PM

axoid Thing have worked out. Once Thunder Racing got ba... Oct 29 2007, 10:30 PM

ws6transam Ta da!! A Happy ending. Good to hear! ... Oct 30 2007, 01:09 PM

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axoid View Member Profile	Oct 18 2007, 07:23 PM Post #1
Advanced Member Group: Advanced Members Posts: 604 Joined: 30-December 03 From: Columbus, OH Member No.: 70	It's not the first time that I've ordered something from Thunder Racing, but I is the first time that they have messed up. I ordered a Canton oil pan for the one piece main seal engine that I'm building. What I got was a pan for a pre 1980 SBC that doesn't come close to fitting. It also seems like everyone is on vacation. I called and left two messages for customer service and I haven't received a call back. They've been good in the past. I don't know if there service is slipping or I'm just being unlucky.