Rant about Capital Motorsports Warehouse - F-Body Road Racing and Autocross Forums

So friday I ordered on the web 2 5x11 150 lb AFCO rear springs for $96. I get a call monday that they are out of stock and can send me $90 Blackhawk springs instead. I agree to have Blackhawk springs

So yesterday I get AFCO 150 lb springs. I notice today I have both a $96 charge and then a $90 charge. I call back and ask why I got charged $90 instead of being refunded the difference.

They claim I ordered AFCO's on friday over the phone. I ordered online. Then they go on to say they called me monday about a web order placed over the weekend for AFCO's because they were out of stock on AFCO's. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/rolleyes.gif)

They're not being very helpful and claim that I made two seperate orders and that the owner's wife took my order over the phone friday and there is no way she could've entered a web order as a phone order. They said that they typ in what kind of order it is.

I'm waiting for the blackhawks to get here. Plus I'm at work, so I don't feel like yelling over the phone.

Any ideas on what I should do?

(It sounds to me like my web order got misprocessed as a phone order friday and not cleared from the system and then monday the second person ran my web order through as a web order. But the owner's wife has been doing this for 20 years so she couldn't have made a mistake. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/blink.gif) After all she has divine inspiration and is infallible.)

robz71lm7 View Member Profile	Oct 21 2004, 02:52 PM Post #1
Veteran Member Group: Advanced Members Posts: 2,640 Joined: 25-December 03 From: Louisville, KY Member No.: 40	So friday I ordered on the web 2 5x11 150 lb AFCO rear springs for $96. I get a call monday that they are out of stock and can send me $90 Blackhawk springs instead. I agree to have Blackhawk springs So yesterday I get AFCO 150 lb springs. I notice today I have both a $96 charge and then a $90 charge. I call back and ask why I got charged $90 instead of being refunded the difference. They claim I ordered AFCO's on friday over the phone. I ordered online. Then they go on to say they called me monday about a web order placed over the weekend for AFCO's because they were out of stock on AFCO's. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/rolleyes.gif) They're not being very helpful and claim that I made two seperate orders and that the owner's wife took my order over the phone friday and there is no way she could've entered a web order as a phone order. They said that they typ in what kind of order it is. I'm waiting for the blackhawks to get here. Plus I'm at work, so I don't feel like yelling over the phone. Any ideas on what I should do? (It sounds to me like my web order got misprocessed as a phone order friday and not cleared from the system and then monday the second person ran my web order through as a web order. But the owner's wife has been doing this for 20 years so she couldn't have made a mistake. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/blink.gif) After all she has divine inspiration and is infallible.)

robz71lm7 View Member Profile	Oct 21 2004, 05:15 PM Post #2
Veteran Member Group: Advanced Members Posts: 2,640 Joined: 25-December 03 From: Louisville, KY Member No.: 40	The second set of springs is supposed to get here tomorrow. I think I'll just call up tomorrow when they get here and ask them to send ups back out to pick them up and give me a refund. I would also like to talk to the woman he claims took my order over the phone. Based on this experience I'd recommend people avoid them. I'm not mad that the mistake was made, just their insistance that they didn't make a mistake. Using common sense... why would I order two rear springs over the phone friday and then order two more of the same spring over the internet over the weekend? Keith, I already have one set from them and they are sending a second set. Pretty complicated.