Rant about Capital Motorsports Warehouse - F-Body Road Racing and Autocross Forums

So friday I ordered on the web 2 5x11 150 lb AFCO rear springs for $96. I get a call monday that they are out of stock and can send me $90 Blackhawk springs instead. I agree to have Blackhawk springs

So yesterday I get AFCO 150 lb springs. I notice today I have both a $96 charge and then a $90 charge. I call back and ask why I got charged $90 instead of being refunded the difference.

They claim I ordered AFCO's on friday over the phone. I ordered online. Then they go on to say they called me monday about a web order placed over the weekend for AFCO's because they were out of stock on AFCO's. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/rolleyes.gif)

They're not being very helpful and claim that I made two seperate orders and that the owner's wife took my order over the phone friday and there is no way she could've entered a web order as a phone order. They said that they typ in what kind of order it is.

I'm waiting for the blackhawks to get here. Plus I'm at work, so I don't feel like yelling over the phone.

Any ideas on what I should do?

(It sounds to me like my web order got misprocessed as a phone order friday and not cleared from the system and then monday the second person ran my web order through as a web order. But the owner's wife has been doing this for 20 years so she couldn't have made a mistake. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/blink.gif) After all she has divine inspiration and is infallible.)

robz71lm7 View Member Profile	Oct 21 2004, 02:52 PM Post #1
Veteran Member Group: Advanced Members Posts: 2,640 Joined: 25-December 03 From: Louisville, KY Member No.: 40	So friday I ordered on the web 2 5x11 150 lb AFCO rear springs for $96. I get a call monday that they are out of stock and can send me $90 Blackhawk springs instead. I agree to have Blackhawk springs So yesterday I get AFCO 150 lb springs. I notice today I have both a $96 charge and then a $90 charge. I call back and ask why I got charged $90 instead of being refunded the difference. They claim I ordered AFCO's on friday over the phone. I ordered online. Then they go on to say they called me monday about a web order placed over the weekend for AFCO's because they were out of stock on AFCO's. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/rolleyes.gif) They're not being very helpful and claim that I made two seperate orders and that the owner's wife took my order over the phone friday and there is no way she could've entered a web order as a phone order. They said that they typ in what kind of order it is. I'm waiting for the blackhawks to get here. Plus I'm at work, so I don't feel like yelling over the phone. Any ideas on what I should do? (It sounds to me like my web order got misprocessed as a phone order friday and not cleared from the system and then monday the second person ran my web order through as a web order. But the owner's wife has been doing this for 20 years so she couldn't have made a mistake. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/blink.gif) After all she has divine inspiration and is infallible.)

CMC #37 View Member Profile	Oct 22 2004, 02:38 AM Post #2
CMCer Group: Moderators Posts: 2,932 Joined: 12-February 04 From: the sticks near VIR Member No.: 194	Ah yes, consumer misery! QUOTE (CMC #37 @ Oct 21 2004, 01:11 PM) If they are worth their salt they will make it right for ya! And there lies the concern..... If they don't, you have all these nifty tools to make your case. Hopefully you made the purchase by credit card. In that case, you can call your credit card company now, state there is a dispute, and most companies will not charge you until the matter is resolved.