[robz71lm7]

So friday I ordered on the web 2 5x11 150 lb AFCO rear springs for $96. I get a call monday that they are out of stock and can send me $90 Blackhawk springs instead. I agree to have Blackhawk springs

So yesterday I get AFCO 150 lb springs. I notice today I have both a $96 charge and then a $90 charge. I call back and ask why I got charged $90 instead of being refunded the difference.

They claim I ordered AFCO's on friday over the phone. I ordered online. Then they go on to say they called me monday about a web order placed over the weekend for AFCO's because they were out of stock on AFCO's. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/rolleyes.gif)

They're not being very helpful and claim that I made two seperate orders and that the owner's wife took my order over the phone friday and there is no way she could've entered a web order as a phone order. They said that they typ in what kind of order it is.

I'm waiting for the blackhawks to get here. Plus I'm at work, so I don't feel like yelling over the phone.

Any ideas on what I should do?

(It sounds to me like my web order got misprocessed as a phone order friday and not cleared from the system and then monday the second person ran my web order through as a web order. But the owner's wife has been doing this for 20 years so she couldn't have made a mistake. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/blink.gif) After all she has divine inspiration and is infallible.)

[trackbird]

im going through the same thing with JEG'S,i ordered a G FORCE med open face helmat  but had changed my mind about the open face.anyway the helmat show's up but it's to big(head is getting smaller by the day (IMG:http://www.frrax.com/rrforum/style_emoticons/default/blink.gif) )so i ordered a close face small and send the other back.well everything was great until i receive a open face med helmat but not the same one.so it take's JEG'S 4 day's to EMAIL a paid return tag and i send it off with FEDEX and it end's up at my house the next day (IMG:http://www.frrax.com/rrforum/style_emoticons/default/banghead.gif)

IT'S STILL OUTSIDE RIGHT NOW (IMG:http://www.frrax.com/rrforum/style_emoticons/default/rant2.gif)   ONE MONTH LATER!

But hey im not mad, just frustrated

John,

PM me a phone number to call you, I can probably get this fixed. I'm an ex-Jegs employee (and my buddy is crashing with us for a while who still works there).

Kevin

[edit] I made a phone call to a friend in customer service and a new "Call tag" was mailed to you on Monday. You should see it in the next few days.[/edit]