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#1
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Member ![]() Group: Advanced Members Posts: 105 Joined: 23-September 04 Member No.: 465 ![]() |
I recently bought a Cheapo dink-box(06 Saturn ION2) for gas mileage.
I'm a little unhappy with some things about it and thought I'd ask some experts. Most of which I can live with but the wandering in a lane is too bad to live with. The dealer has taken the stance of the tire pressure was too high. Which I've tried rotating tires, differing air pressures and checking for wheel weights and any loose bolts-nuts. The problem is that the car wallows in/out of turns (it runs off the edge of the road all by itself) and the car will not stay put in a lane on the highway (most steering I've ever done in a straight line THAT includes some 1/4 mile and 1 mile passes). My thoughts are some springs and shocks (eibach and HR do make some lowering springs). Any other thoughts on it (besides I know you get what you pay for)? Because I'm seriously thinking about a Mini Cooper (non S (IMG:http://www.frrax.com/rrforum/style_emoticons/default/unsure.gif) ). |
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#2
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Advanced Member ![]() ![]() Group: Advanced Members Posts: 501 Joined: 15-February 04 Member No.: 210 ![]() |
If we are talking about a newly purchased car, I would NOT pay for any repairs or purchase and install any non-dealer parts. If you have made your case to the dealer and not received satisfactory service or repairs, you can either see the manager of the dealership and firmly state your dissatisfaction or you can skip that step and go directly to the division with your complaint.
If you have received a customer satisfaction/service survey form, fill it out. Be very specific about your issue as well as your dissatisfaction with the dealership's service response. Customer service surveys are reviewed and monitored by the company. Negative survey responses affect a dealership's credibility with the parent company directly. If you send in a reasonably worded,but negative survey, you should get a response- probably from the service manager. Trust me on this, my son works as an Acura tech and ANY negative CSI causes grief all the way down the line from the manager right down to the individual tech. If the problem is with their product or their servicing of it, make them aware and accountable. |
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Lo-Fi Version | Time is now: 19th June 2025 - 06:59 AM |