 Thunder Racing botched an order |
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 Oct 18 2007, 07:23 PM
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#1
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Advanced Member  Group: Advanced Members Posts: 604 Joined: 30-December 03 From: Columbus, OH Member No.: 70  |
It's not the first time that I've ordered something from Thunder Racing, but I is the first time that they have messed up.
I ordered a Canton oil pan for the one piece main seal engine that I'm building. What I got was a pan for a pre 1980 SBC that doesn't come close to fitting. It also seems like everyone is on vacation. I called and left two messages for customer service and I haven't received a call back. They've been good in the past. I don't know if there service is slipping or I'm just being unlucky. |
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Oct 18 2007, 07:53 PM
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#2
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CMCer Group: Moderators Posts: 2,932 Joined: 12-February 04 From: the sticks near VIR Member No.: 194 |
I've had good luck with them - hopefully an off day, everyone has one! How they take care of it is a mark of a good business.
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Oct 18 2007, 08:10 PM
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#3
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Nothing says 'I love you.' like a box of Hydroshoks Group: Moderators Posts: 5,284 Joined: 23-December 03 From: Granbury, TX Member No.: 4 |
The Canton stuff I ordered from Argent arrived today! WooHoo!
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Oct 18 2007, 08:19 PM
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#4
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I suck at the auto-x :( Group: Advanced Members Posts: 1,421 Joined: 21-April 05 From: TX Member No.: 727 |
I placed an order with them, and one of the items was on back order. They shipped the in stock items now and then shipped the backorder stuff when it arrived for free. Hopefully they are just taking a long, long lunch...
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Oct 18 2007, 11:20 PM
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#5
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Advanced Member Group: Advanced Members Posts: 349 Joined: 2-December 05 From: Lake CityTN Member No.: 998 |
QUOTE (axoid @ Oct 18 2007, 03:23 PM)  It's not the first time that I've ordered something from Thunder Racing, but I is the first time that they have messed up. I ordered a Canton oil pan for the one piece main seal engine that I'm building. What I got was a pan for a pre 1980 SBC that doesn't come close to fitting. It also seems like everyone is on vacation. I called and left two messages for customer service and I haven't received a call back. They've been good in the past. I don't know if there service is slipping or I'm just being unlucky. Probably they gone to LSx Shootout (IMG:http://www.frrax.com/rrforum/style_emoticons/default/drink.gif) last weekend..who knows...I had ordered them many times. They are great serivce and parts...Puzzling me... |
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Oct 19 2007, 06:52 PM
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#6
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Advanced Member Group: Advanced Members Posts: 934 Joined: 7-March 06 Member No.: 1,113 |
QUOTE (27Cam02 @ Oct 18 2007, 06:20 PM) QUOTE (axoid @ Oct 18 2007, 03:23 PM) It's not the first time that I've ordered something from Thunder Racing, but I is the first time that they have messed up. I ordered a Canton oil pan for the one piece main seal engine that I'm building. What I got was a pan for a pre 1980 SBC that doesn't come close to fitting. It also seems like everyone is on vacation. I called and left two messages for customer service and I haven't received a call back. They've been good in the past. I don't know if there service is slipping or I'm just being unlucky. Probably they gone to LSx Shootout (IMG:http://www.frrax.com/rrforum/style_emoticons/default/drink.gif) last weekend..who knows...I had ordered them many times. They are great serivce and parts...Puzzling me... Im sort of with the rest, only good experiences with Thunder... hopefully your experience is an unusual one. I have been to Thunder Racing and spent a couple days there in person and it is a fairly efficient operation. I think they may have had a little sales rep turnover like most places do. See if you can get a hold of Angie and explain your problem...she will make sure it gets fixed. Another tip, ask them to page whoever you want to talk to (instead of leaving voice mail). Bock |
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Oct 23 2007, 02:50 PM
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#7
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Cheesehead! Group: Advanced Members Posts: 207 Joined: 12-September 06 From: Mesa, AZ Member No.: 1,355 |
QUOTE (CMC #37 @ Oct 18 2007, 12:53 PM) How they take care of it is a mark of a good business. Agreed! (IMG:http://www.frrax.com/rrforum/style_emoticons/default/beerchug.gif) Hope it works out |
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Oct 29 2007, 08:31 PM
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#8
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Advanced Member Group: Advanced Members Posts: 827 Joined: 30-December 03 From: Bellevue WA Member No.: 73 |
QUOTE (27Cam02 @ Oct 18 2007, 04:20 PM) Probably they gone to LSx Shootout (IMG:http://www.frrax.com/rrforum/style_emoticons/default/drink.gif) last weekend..... Bingo. Lots of shops pretty much shut down over that weekend. Most of the East Cost shops as well as a few Texas shops. |
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Oct 29 2007, 10:30 PM
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#9
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Advanced Member Group: Advanced Members Posts: 604 Joined: 30-December 03 From: Columbus, OH Member No.: 70 |
Thing have worked out. Once Thunder Racing got back to me, they confirmed that I had ordered the right part and that they had Canton ship the wrong one. They had Canton ship me the right oil pan and included a shipping label for sending the wrong one back. So I'm happy.
Canton's pan still need some persuasion with a hammer to fit but, but it does fit. |
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Oct 30 2007, 01:09 PM
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#10
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Member Group: Advanced Members Posts: 221 Joined: 2-December 05 From: Haslett, MI Member No.: 997 |
Ta da!! A Happy ending. Good to hear!
I've had nothing but good luck from Thunder Racing. |
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