Don't buy Moser stuff, customer svc poor, no refunds even with video proof! Options

[SuperMacGuy]

I am here to convey my experience with their product and their poor customer service and attitude.

Here is the short version of my problem story: I purchased a new diff in April and had it installed. Shortly after I had new axles put in, the Mosers. Thereafter I had a very low brake pedal after cornering very hard, or swerving hard. The pedal would sometimes go ALL THE WAY to the floor. After working on nearly every other axle part like the rear brakes, slide pins, axle C clips, I finally filmed the axle and saw brake disc movement. I could also wiggle the wheel of the car at will, by hand. So then I replaced the axles with new GM units. The GM units were thicker along the length of the shaft, and more importantly reduced almost all of the brake pedal fade.

You can read the full story here along with pictures:
http://www.frrax.com/rrforum/index.php?s=&...st&p=154061
My final post with pix:
http://www.frrax.com/rrforum/index.php?s=&...st&p=154248
Here's the video of the disk flexing:
http://www.youtube.com/watch?v=eNDjVobCnGk

In my view these axles are inferior in performance, and in fact a driving hazard. If I ever needed to make a fast lane change and then brake suddenly, I would not be able to stop. Though advertised as "better than stock" they surely are not. Or perhaps they are only better for drag racing but horrible for cornering, "better" is a subjective term.

Moser's website is misleading in its description of the product, part number A102806
It states they are "non-tapered" but in fact they are tapered only 2 inches from the bearing surface. After that taper they are constant diameter all the way to the splines. The GM stock axles do not taper after the bearing surface, they are almost completely the same thickness to about 2 inches from the spines, where they taper down 2 steps. The GM axles are measured to be about 3/16 inch thicker along the majority of the shaft. Moser's website has a photo but it's not good enough detail to accurate portray the technical details of the product. In fact it looks like nearly every axle picture uses the same image. This, to me, is borderline false advertising, and surely sloppy and cheap web design, since every single axle photo on their site is the same.

The last straw for me was their customer service's attitude and the attitude of Kip Hayden (the VP of the company). I had emailed their customer support with my problem, and also called them on the phone. My first phone call was with a CS agent and he would not give a refund since they were "used", and said I would have to call back on Monday to talk with Kip. On Monday morning at 10am EST I called and Kip was "on the phone" so I left a number to call me back. I did not receive a call back. Tuesday I called again at about 11:45am (10.45 their time) and he was "out to lunch". I left a voice mail with my number. By 3 I did not get a call so I called back, talked to a CSR who said he was "on the phone" and I said it seems like I am getting a brush off from them. So he took some initiative and Kip called me in about 15 minutes.
I explained my situation, the brake pedal problem (to the floor), and the video which he said he saw. I asked for a refund and said that there was no way I could ever reuse these axles and I would really like a refund for my money since they are inferior to stock axles. Well that must have really got him riled up because thereafter Kip was not the VP of a company that wanted my business, he became, in my view, and inflated egotistical jerk. He said that "all c clip axles have play" and "we've sold axles to circle track racers who don't have any problems" and I should get a c clip eliminator to fix the problem, and what really grilled my goat was he then said he saw my video and "didn't see anything wrong with it". I am thinking to myself "WTF is wrong with this dude, this video is **not right** and he says he sees nothing wrong?". So I asked what they could do, and he said I could send them back for hardness testing and if they were deficient I could get a refund or if not they'd have to send them back to me. Well we all know they are too thin, and I bet they pass the hardness test on the surface and am not about to waste $40 to send them away.

What really bugged me is that they thought they were better than me, that their product "just couldn't be defective" in any way, and the customer is always wrong. And "ha ha we got your $300 you can't have it back". My dad taught me that 1 unhappy customer will lead to 10+ unhappy customers real quick. Well here you have it.

My recommendation is to not ever buy any Moser product, this is how they treat customers who have VIDEO EVIDENCE of defective products. I bet you won't get good service if you have a problem.

Please do not buy Moser.


Here are additional threads discussing problematic Moser axles:
http://www.frrax.com/rrforum/index.php?s=&...st&p=153147
http://www.frrax.com/rrforum/index.php?sho...60&hl=moser
http://www.frrax.com/rrforum/index.php?s=&...st&p=125074
http://www.frrax.com/rrforum/index.php?sho...41&hl=moser
http://www.frrax.com/rrforum/index.php?sho...82&hl=moser
http://www.frrax.com/rrforum/index.php?sho...31&hl=moser
http://www.frrax.com/rrforum/index.php?sho...39&hl=moser
http://www.frrax.com/rrforum/index.php?s=&...ost&p=97384
http://www.frrax.com/rrforum/index.php?sho...77&hl=moser
http://www.frrax.com/rrforum/index.php?s=&...st&p=152015

discussion on Superior brand axles:
http://www.frrax.com/rrforum/index.php?sho...ic=8546&hl=

[mitchntx]

Here is a Superior LT1 axle next to an OEM. The TCS reluctor flange puts more meat right where one of my OEM axles cracked.

(IMG:http://www.blainefabrication.com/projects/bfpics/IMG_0868.JPG)

Does any one have a picture comparing OEM and Moser? Better still, OEM, Moser and Superior?

[SuperMacGuy]

Moser vs. GM. GM unit on the top of photo. 4th Gen with TC.
(IMG:http://www.paveglio.com/postimages/IMG_3821-gm-v-moser-flange.jpg)