[JimMueller]

Ahh, I miss the good ol' days of these conversations on FRRAX...starting at post 38

https://ls1tech.com/forums/suspension-brake...ng-springs.html

This post has been edited by JimMueller: Feb 15 2018, 12:33 AM

[GCrites80s]

One thing I've learned in over 8 years of being in business for myself is that it is very easy after only a couple years to get locked into "how things really are" and "how things work around here". After a while, some things customers and outsiders say sound totally insane. That can put us as business owners (and also our experienced employees) on the defensive very quickly. Really, what the customers say isn't insane from their perspective... they just don't have the deep perspective and intimate knowledge that we do. I had to learn this from my employees when they sat down and had several talks with me. Nearly every car or motorcycle or whatever has a guru who has been at it so long (and also by themselves, with maybe one other person or a few "shop guys" who don't deal with the public that much) and is extremely knowledgeable that it is very hard to contain the instinct not to flip out when things start snowballing. I could name a bunch of these people for various cars or bikes and it all seems to get like this around the 10-15 year mark. Most of the time they don't have a bunch of employees turning over like I do to provide them with feedback and lessons.