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newbie Group: Members Posts: 6 Joined: 17-January 04 From: Florida Member No.: 133 ![]() |
Just a note to anyone who might consider buying from Ground Control. Don't. Not only do they not know what’s going on with their "inventory" but they also need some lessons in the customer service department.
Apparently pushing the "Hold" or "Mute" button on the phone is far beyond their grasp because when my father called to check on an order they were under the impression that he couldn't hear him and called him a "weasel." My dad was polite enough to let it slide but if it had been me the order would have been cancelled to say the least. I'll admit in my Discount Auto Parts days I've called customers worse than that, but they deserved it and I was smart enough not to do it in front of them. (Plus I was a punk teenager working in some store, not a customer service rep.) This is what I get for trying to support the "little guy," next time I'll pay twice as much and get it overnight from Jegs. (Actually it's probably cheaper from Jegs.) Or at the very least, from someone who take my $500 and not act like they have down syndrome when I have a legitimate question. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/rant.gif) |
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#2
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Veteran Member ![]() ![]() ![]() ![]() ![]() Group: Advanced Members Posts: 2,640 Joined: 25-December 03 From: Louisville, KY Member No.: 40 ![]() |
I ordered GC through Sam and had a horrible experience. It wasn't Sam's fault, it was GC. GC sent me the wrong part after two months of waiting and were arrogant enough that they wanted to talk to me. Sorry GC but there is a slight difference between 3rd and 4th gen coilovers. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/rolleyes.gif) They were also very insulting and unwilling to ship via air when discussing the initial mishap over the phone. My car was down for around 2 months thanks to them.
Unfortunately there is no other comparable $ option for the front. I don't know what it is, but the import guys that order from them seem to have great experiences. |
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