Ground Control - F-Body Road Racing and Autocross Forums

Just a note to anyone who might consider buying from Ground Control. Don't. Not only do they not know what’s going on with their "inventory" but they also need some lessons in the customer service department.

Apparently pushing the "Hold" or "Mute" button on the phone is far beyond their grasp because when my father called to check on an order they were under the impression that he couldn't hear him and called him a "weasel." My dad was polite enough to let it slide but if it had been me the order would have been cancelled to say the least.

I'll admit in my Discount Auto Parts days I've called customers worse than that, but they deserved it and I was smart enough not to do it in front of them. (Plus I was a punk teenager working in some store, not a customer service rep.)

This is what I get for trying to support the "little guy," next time I'll pay twice as much and get it overnight from Jegs. (Actually it's probably cheaper from Jegs.) Or at the very least, from someone who take my $500 and not act like they have down syndrome when I have a legitimate question.

(IMG:http://www.frrax.com/rrforum/style_emoticons/default/rant.gif)

NoFunLT1 View Member Profile	Aug 3 2004, 08:29 PM Post #1
newbie Group: Members Posts: 6 Joined: 17-January 04 From: Florida Member No.: 133	Just a note to anyone who might consider buying from Ground Control. Don't. Not only do they not know what’s going on with their "inventory" but they also need some lessons in the customer service department. Apparently pushing the "Hold" or "Mute" button on the phone is far beyond their grasp because when my father called to check on an order they were under the impression that he couldn't hear him and called him a "weasel." My dad was polite enough to let it slide but if it had been me the order would have been cancelled to say the least. I'll admit in my Discount Auto Parts days I've called customers worse than that, but they deserved it and I was smart enough not to do it in front of them. (Plus I was a punk teenager working in some store, not a customer service rep.) This is what I get for trying to support the "little guy," next time I'll pay twice as much and get it overnight from Jegs. (Actually it's probably cheaper from Jegs.) Or at the very least, from someone who take my $500 and not act like they have down syndrome when I have a legitimate question. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/rant.gif)

Jabberwocky View Member Profile	Aug 4 2004, 07:24 AM Post #2
Member Group: Advanced Members Posts: 195 Joined: 16-February 04 From: SF Bay area Member No.: 214	Ditto...ground control really sucks...they lie too...I'm waiting on my order from them that I ordered through Sam and they tell me that Sam doesn't order from them...Bull. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/mad.gif) Right now they are back ordered really badly. I've been waiting 2 and a half months now. I have half a mind to drive half an hour down to their office since they are local to me to tell them off. (IMG:http://www.frrax.com/rrforum/style_emoticons/default/dry.gif) I'll use their stuff, but if anyone else ask. I'm using something else. No way in heck am I going to help promote their business.