AIM Customer Service - F-Body Road Racing and Autocross Forums

I've had a slew of recent bad customer experiences and it seems to me like customer service is dead which I find very odd..... In any case I just got off the phone with Ron at AIM (Toyo supplier) with another one. So in accordance with my new policy of punishing the guilty....

I called AIM last Tuesday to order a set of Toyo 225/45/15's hoping to get this before Willow this past weekend. I spoke with Ron and he said that they were out of stock but the truck was delivering more Wednesday and they would shave and ship them the same day which should get them to me by Friday. Great! He took my info and we hung up.

Well Friday came and went and no tires. I thought well, they didn't quite make it and I did call kinda late to get them. Monday no tires. This morning I got a call from Ron (before I had a chance to call him) and he said "I think I wrote down your credit card information wrong because it won't go through and I need it before I can ship your tires today."

I said "you told me when I ordered them that I'd have them by Friday"

Rod replyed "you didn't order them until Friday."

to which I replyed "I ordered them Tuesday and they were supposed to ship when the truck came in on Wednesday".

Then Ron said "well the truck didn't get here until Friday do you want these tires or not."

I said "yes I want them, but I really was expecting them much earlier"

Ron said "I couldn't have sent them out anyway because your card was declined"

I mentioned that he had said he wrote the card number down wrong at which point he said that he was just being nice and if I wasn't going to be he didn't have to sell me the tires.

At that point I got kinda pissed because I've purchased a lot of tires from AIM over the years and now this BS is going on so I let Ron know what I thought of his attitude, customer service, constantly chaninging story ect. So basically I won't be buying tires from AIM again even if I have to pay CUT or someone else more for them. I hope this saves someone else some grief...

YMMV,
Jason S.

Unbalanced Engin... Unbalanced Engineering View Member Profile	Feb 15 2006, 12:57 AM Post #1
Sponsor Group: Advanced Members Posts: 1,438 Joined: 24-January 04 From: SoCal Member No.: 152	I've had a slew of recent bad customer experiences and it seems to me like customer service is dead which I find very odd..... In any case I just got off the phone with Ron at AIM (Toyo supplier) with another one. So in accordance with my new policy of punishing the guilty.... I called AIM last Tuesday to order a set of Toyo 225/45/15's hoping to get this before Willow this past weekend. I spoke with Ron and he said that they were out of stock but the truck was delivering more Wednesday and they would shave and ship them the same day which should get them to me by Friday. Great! He took my info and we hung up. Well Friday came and went and no tires. I thought well, they didn't quite make it and I did call kinda late to get them. Monday no tires. This morning I got a call from Ron (before I had a chance to call him) and he said "I think I wrote down your credit card information wrong because it won't go through and I need it before I can ship your tires today." I said "you told me when I ordered them that I'd have them by Friday" Rod replyed "you didn't order them until Friday." to which I replyed "I ordered them Tuesday and they were supposed to ship when the truck came in on Wednesday". Then Ron said "well the truck didn't get here until Friday do you want these tires or not." I said "yes I want them, but I really was expecting them much earlier" Ron said "I couldn't have sent them out anyway because your card was declined" I mentioned that he had said he wrote the card number down wrong at which point he said that he was just being nice and if I wasn't going to be he didn't have to sell me the tires. At that point I got kinda pissed because I've purchased a lot of tires from AIM over the years and now this BS is going on so I let Ron know what I thought of his attitude, customer service, constantly chaninging story ect. So basically I won't be buying tires from AIM again even if I have to pay CUT or someone else more for them. I hope this saves someone else some grief... YMMV, Jason S.

35th_Anniversary... 35th_Anniversary_AS_Camaro_SS View Member Profile	Feb 15 2006, 10:20 PM Post #2
Chapter 11 Racing Group: Advanced Members Posts: 1,166 Joined: 15-February 04 From: Houston, Republic of Texas Member No.: 207	QUOTE (rmackintosh @ Feb 15 2006, 10:55) he had put the the 275's on the 11" rims and the 315's on the 9.5 rims.... (IMG:http://www.frrax.com/rrforum/style_emoticons/default/blink.gif) ....I told him and he got all pissed that I didn't tell him.... For some reason I would think that you wouldn't have to tell someone with an IQ greater than say a gerbil to put the wider tires on the wider rims. :stupid: