Have you considered how much free advertising you've given away? And what do you get in return?
For instance we may buy something (say a set of wheels) and the wheels are great and service good. Why advertise for them for free? They did their job in giving you good service.
Do we now EXPECT sucky service? And in receiving good service are so surprised by it, that we sing the praises of a shop that did their damn job?
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